Luxe battery is draining quickly

[Marg1]

Hi, my luxe is losing charge after 3 days. It was fully charged 11am on Friday and had no charge today at 11. I tried turning off blue tooth on my phone but that has made no difference. I’ve restarted it , restored  factory settings, and updated it. It also won’t intermittently won’t recognise my swims. Anyone any ideas? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Marg1. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, I'd recommend taking a look at the tips recommended in this help article Can I extend my Fitbit device's battery life?

On the other hand, please note inconsistencies in your swim data may be caused by any of the following:

• You completed only a few laps
• You stopped to rest multiple times or in the middle of the pool
• You stopped to rest for longer than 60 seconds after completing a pool length
• You changed your stroke type midway through a length
• You swam with a kickboard or without using your arms
• You swam less than the minimum duration needed for your swim to be automatically recognized

For more information, see How do I track my swims with my Fitbit device? 

Hope that helps. 

[Marg1]

Hi
I swim in the sea so no stopping , turning etc, and I always swim breast stroke and always longer than 15 mins so no, not those issues. I’d welcome other ideas

Thanks,
Marg1

Sent from my iPhone

[MarreFitbit]

@Marg1 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.