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Luxe battery is draining quickly

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This topic is not answered well and solved Fitbit. There are many explainations how it behave with the details, so you can simulate it easily and give us proper support please. Many of my relatives had Luxe since release, we know well how it behaved(battery) and how it is mallfunctioning due to battery management nowdays even after useless tips(restart&chance clock face) you have provided(we tried them).
This issue is so serious(tracker is not usable and I personally think it is damaging batteries) that I kindly suggest give us a rollback option at least, if the fix is not coming soon.
Have a nice day.

 

Moderator Edit: Clarified subject

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Hi there, @ICfl. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please confirm that you've tried all steps below:

  1. Confirm your Luxe has the latest firmware version. For more information please visit How do I update my Fitbit device? and What's changed in the latest Fitbit device update?
  2. Check to see if you’re using high battery use features. For more information please visit Can I extend my Fitbit device's battery life?
  3. Let’s try a 3 press restart with your charging cable. For more information please see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi there, @ICfl. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please confirm that you've tried all steps below:

  1. Confirm your Luxe has the latest firmware version. For more information please visit How do I update my Fitbit device? and What's changed in the latest Fitbit device update?
  2. Check to see if you’re using high battery use features. For more information please visit Can I extend my Fitbit device's battery life?
  3. Let’s try a 3 press restart with your charging cable. For more information please see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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I’m having the same issue too, and no amount of charger reset or device reset is working. The reported battery levels are all over the place too. 60% one minute, then 10% the next, then 30%…

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