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Luxe battery is draining too quickly

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‎08-15-2023 04:48 - last edited on ‎08-15-2023 06:29 by Fitbit Moderator

‎08-15-2023 04:48 - last edited on ‎08-15-2023 06:29 by Fitbit Moderator

I got my luxe on July 15th so it’s brand new, and the battery dies hours after being fully charged. I was at 97 percent last night, and woke up with a dead battery that appears to have shut down 4 hours after I went I sleep. I’ve also had a lot of issues with responsiveness, I’m constantly resetting the watch and it works briefly before I have issues again. I missed the amazon return window because I didn’t have the packaging. But I’m very upset with this product and I will never buy another Fitbit after this experience. 

Moderator Edit: Clarified subject

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‎08-15-2023 06:30

‎08-15-2023 06:30

Hi there, @DefectiveLuxe. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand how you must be feeling. 

In addition to the steps you've tried so far, please restart your Luxe as suggested here How do I restart my Fitbit device?. Additionally, try to change your clock face to a one developed by Fitbit and monitor your Luxe's battery for the next couple of days to see if the issue persists. 

Maria | Community Moderator, Fitbit


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‎08-15-2023 07:23

In response to MarreFitbit

‎08-15-2023 07:23

Can’t even get to the settings screen because now it won’t even reset and the screen is unresponsive. I’ve contacted amazon and I’m going to try to return this and get a refund because this wasn’t a cheap watch and I’m not going to be out $100 for a defective product 

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