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Luxe battery is draining too quickly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-01-2023 09:40 - last edited on ‎11-03-2023 09:31 by Fitbit Moderator

‎11-01-2023 09:40 - last edited on ‎11-03-2023 09:31 by Fitbit Moderator

Anyone else had issues with luxe not holding charge? Very frustrating when you use it as an alarm and charged before bed. 
Happened since new update and don’t get a battery percentage on app. 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎11-03-2023 09:33

‎11-03-2023 09:33

Hi there, @Claire36. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Luxe. I understand why you're feeling frustrated. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you have any questions or concerns regarding the outcome of your case, please feel free to reach out to our team once again for further help. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


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‎11-05-2023 13:01

‎11-05-2023 13:01

I've been having this issue lately, too. Did Support help you at all?

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‎11-05-2023 18:37

‎11-05-2023 18:37

Mine drains after the update and sometimes randomly shuts off. 
I contacted support they gave me a coupon code but it Doesn’t work on any new devices like charge 6. So that’s annoying 

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