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Luxe won't turn on

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‎11-05-2023 01:28 - last edited on ‎11-05-2023 16:46 by Fitbit Moderator

‎11-05-2023 01:28 - last edited on ‎11-05-2023 16:46 by Fitbit Moderator

Tried to charge luxe but now screen will not turn on. I've tried resetting and nothing happens. 

Moderator Edit: Clarified subject

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‎11-05-2023 16:50

‎11-05-2023 16:50

Hi there, @JoJack1977. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Luxe is not turning on. Thanks for taking the time to troubleshoot the issue before reaching out. I'll be glad to continue assisting you!

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎11-05-2023 16:50

‎11-05-2023 16:50

Hi there, @JoJack1977. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Luxe is not turning on. Thanks for taking the time to troubleshoot the issue before reaching out. I'll be glad to continue assisting you!

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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