Luxe battery is draining too quickly

[Jacaco]

My fitbit loses its charge too quick, it goes from 100% to 0% in 1.5 hours, it used to last 5 days

Moderator Edit: Clarified subject

[Heather-S]

@Jacaco How old is your Luxe?  Batteries do degrade over time. Have you tried a factory reset?

[Jacaco]

My luxe is just 1 year old, guarantee run out a couple of weeks ago

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[Jacaco]

I have tried a factory reset, battery still loses charge 100% to 0% in 1.5 hours

[Heather-S]

@Jacaco If it is still losing charge, then I would contact Customer Support. Best luck!

[kessaji]

I have the same problem but mine is 3 years old. Not sure if the battery can be replaced. Have asked customer care but they aren’t replying. 

[blueskz]

hve you noticed it is very difficult to get customer care?  they want you to go to the community, why are they helping.  Mine is about 1.5 years old- the battery runs down quick, yet when i put it on the charger is jumps from 2% to 70% in about 20 minutes.  The fitbit device does not seem to match with the app most of the time and I am paying premium.  do you think it got worse now that google is involved?

[blueskz · Accepted solution]

mine started doing that- does it have something to do with the google take over?  maybe a glitch?  very frustrating.  might as well get an Apple watch if you have to charge it daily.!

[Jacaco]

Mine just did it suddenly, charge always lasted 5 days, then it just started draining in an hour or two

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[rhilea]

My watch is brand new only purchased a week ago, and was charged to 100% 3 hours ago, now at 30%. I got this so i didnt have to worry about charging so often. 

[rhilea]

I purchased my luxe in store on January 2nd 2024, so not even a week old

[rhilea]

January 22nd*******