Luxe battery is draining too quickly

[Sixtyos]

Luxe - The battery indicator is erratic and many users have complained.  Some had suggested that it happened after the software upgrade. Fitbit doesn’t seem to have a solution, other than offering a 35% discount on the list price if you buy a new Fitbit. It doesn’t even apply to any discounted price. Such an insincere offer!

The fact that a two year old electronics now has to go to landfill really bothers me.  And I’m losing faith in Fitbit. Has anyone complained to consumers protection agency?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sixtyos. Welcome to the Fitbit Community Forums. I'm sorry to hear about your recent experience with your Luxe and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Luxe replacement and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. I've seen they are still helping you with this situation and have provided new details on this process.

Note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

[Po0psicle]

Me too!!!! Hey at least you got a 35% discount offer!!! Mine said sorry nothing they can do and my fitbit luxe didn't even last for TWO years! What a waste and VERY disappointing and FRUSTRATING. so upset.

[Bassbabe23]

My not even 2 year old luxe is draining battery quickly too and very frustrating as it’s almost unusable now.  Many feature have stopped working as well.  Really disappointed.

[Sixtyos]

They have closed my ticket and it’s not clear to me how to reopen it. Can you reopen it?

[Po0psicle]

They wouldn't even open me a ticket lol

[KS291]

Having the same problem. Within the last week or so I noticed that it barely holds a charge for a day, it will go black and won't wake up. I have to put it on to charge to get it to wake up and then I'll see that the battery is super low. Before this started the charge lasted for about 3-4 days. I'm thinking it has to be firmware related since it's such a sudden change. 

[Sixtyos]

yes, I suspect the firmware too. I updated my firmware before I experienced all these issues. I wished I could go back to the older version but there no way to do it. It appears that the calibration for the battery is off too. 

[jewels4569]

My Lux is new - just got it Dec 2023.  I chose it because it said battery lasts 14 days.  It never lasts more than 6 days.  I understand there is some variability, but I'm not even getting half of what was advertised on the box. What can I do about this?

[Sixtyos]

We don’t seem to get much support from the support team. Now, my watch time is randomly changed when I charge it, and today, the steps won’t even synchronize (6,445 on watch; 8940 on the Apps) though the heart beat gets updated. It’s completely unstable and not useable now. 

I’m too disappointed to buy another Fitbit. 

[kbjcharlotte]

You are lucky that you’ve gotten 2 years! I am on my third Fitbit since April of 2020. The Luxe I purchased 6 months ago is also having battery issues. The reminder to move never worked and now nothing shows up on the face of my watch other than random lines. No one has provided a permanent fix. 
Obviously Fitbit has zero concern about customer retention. So I am going to finally do what all of my family & friends have done and switch to Apple Watch or Oura ring. 

[Croakie]

Got mine Dec as well. Only stays charged 2or 3 days. 

[Gillz79]

I would get over a week on my Luxe battery then try did an update and discontinued my luxe version and suddenly battery lasts less than 2 days.  That's not a coincidence.

If have to replace will look at other tracker brands 

[Croakie]

Thanks

[Sixtyos]

Dear MarreFitbit,

There are lots of complaints here about Luxe not performing as advertised. Are you planning to give us any more updates beyond “please talk to support”?  When will there be a firmware update? This community is looking for you to support us with information so that we are not forced to abandon Fitbit. Most of us really want to be customers. Please help us to continue to be customers instead of detractors.