Luxe battery is draining too quickly

[KK3800]

Luxe battery draining quick 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KK3800. Welcome to the Fitbit Community Forums. I'm sorry to hear that the battery of your Luxe is draining quickly. I will do my best to help you with this! 

If you haven't done so yet, please try the following steps:

1. Confirm your Luxe has the latest firmware version. For more information please visit How do I update my Fitbit device? and What's changed in the latest Fitbit device update?
2. Check to see if you’re using high battery use features. For more information please visit Can I extend my Fitbit device's battery life?
3. Let’s try a 3 press restart with your charging cable. For more information please see How do I restart my Fitbit device?

Nonetheless, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning). 

[Zeeha]

Hello Marre,

I am having an issue where my Fitbit is not charging at all and would like to make use of my warranty to send the watch back. 

However, I see that this function does not work quite properly and there is no way to contact the After Sales Service to be able to go ahead.

Can you kindly advise?

[-K3NZ13-]

My charger wasn’t working properly and I looked on my charger’s magnetic side and there was a sheet of metal so try it .