Luxe battery issues after the update

[Fredbear]

Okay so last week I think it was, my device did an update & now, my fitbit won't hold a charge. For example charged it to 99% before I went to bed & now it's at 19% & won't even respond to me try to look at the screen, & won't recognise the charger. Is anyone else having this issue or have any advice in what to do here? Just went to check on my futbit as I had connected it to the charger before reaching out & all its done is get hot to touch & its start making a whisling noise. Wft!?!? I have no disconnected it from the charger. Help!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Fredbear. Thanks for stopping by in the Fitbit Community Forums and for bringing this to my attention. I'm sorry to hear that the battery of your Luxe started draining after the update. I understand where your concern is coming from, we're here to help! 

I've seen you contacted our Support Team just right after posting here and they're now helping you to solve this issue. Please stay tuned to your inbox, someone will get back to you shortly!

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[AlyRally]

Mine is doing the same thing. I used to charge it once every 4-5 days, and now its just randomly going dead when it says it has 79% battery life when I hook it back up to the charger! What's going on???

[hmbfox]

I’m having the same issue.  But I don’t see a solution in this thread 

[Astrohl3]

I am having the same issue. My Luxe will look as if the battery is drained but when I connect it to the charger it will show the battery at 91% 79% never at 0%. I noticed this happening after the last update. It also is not holding a charge. It used to last 4-5 days now it is less. Especially when I take it off for a break of usage.

[Fredbear]

I'm still waiting for someone to help me. All I want is for someone to send me a link so I can lodge a warranty claim, device original purchased in Aug 2022. The device is officially dead now. After it heated up to the point it was too hot to touch & stated whistling, it is now completely unresponsive & I have had to buy a new one. Your customer support us a joke!!

[Fredbear]

No they are not helping as I am still waiting, waiting, waiting. All I keep getting is "someone will send you an email", we'll that's not happening. I just want a link to lodge a warranty claim. It's not that hard!!

[Elle2024]

Yes how to fix?

[Fredbear]

Okay forum, Fitbit are asking me to send a photo of the charging cable showing the Fitbit logo. The issue I have is neither the original charger or the one that came with the new one I brought has a logo on it. Am I going blind or am I correct in thinking that they just don't have a logo on them. I feel that they are going to use this as an excuse not to honour the warranty. Can someone please confirm my suspicion so I can catch them out. Thanks all!!

[MKailey]

I took my fully charged Fitbit off the charger one hour ago and it’s already down to 67%. It also has had a black screen since the update

[Fredbear]

This might be a stupid question but does your charger have a fitbit logo on it? They want a photo of the logo on the charger to prove I'm using the correct charger

[AlyRally]

My Fitbit charger does not have a logo on it. It’s just a black cord.

[Elle2024]

Mine has logo. Black dots on black. Very hard to see- need reflected light

[churchladymom]

Same issue here.  Was having before and after update though.

[Johnsey1985]

Where do you see the logo? I don’t see it on my cord. 

[Elle2024]

Just below where cord joins back

[Johnsey1985]

Thanks, I’ll take a look