Luxe battery issues

[tcat007]

Yesterday app said Luxe had 40%, this morning wouldn't turn on, app wouldn't connect.  Attached to charger said 13%.  Charge 100%, removed, rebooted, now says 93%.  Charged again to 100%, removed, rebooted, says 93% again.  I usually get 7 days, but lately it's been doing this after 5 or 6 days. Battery going?  About a year old.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @tcat007. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear about the battery issues with your Luxe. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. As per the description of your post, it could be a sign the contacts need cleaning. Confirm that you've tried all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Please make sure your Luxe is receiving good power source, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Also, bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning). For more information, see Can I extend my Fitbit device's battery life?