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Luxe blank screen

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‎10-25-2023 06:21 - last edited on ‎10-25-2023 18:26 by Fitbit Moderator

‎10-25-2023 06:21 - last edited on ‎10-25-2023 18:26 by Fitbit Moderator

My luxe has a blank screen & is not logging steps/data etc. The App says battery is full so what's happening? Any suggestions? It's only a month old!

Moderator Edit: Clarified subject

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‎10-25-2023 18:27

‎10-25-2023 18:27

Hi there, @Sugarmouse61. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issues you've been having with your Luxe. I understand where your concern is coming from. I'll be glad to help you with this!

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎10-25-2023 18:27

‎10-25-2023 18:27

Hi there, @Sugarmouse61. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issues you've been having with your Luxe. I understand where your concern is coming from. I'll be glad to help you with this!

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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