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Luxe blank screen

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‎01-25-2023 09:30 - last edited on ‎01-25-2023 17:00 by Fitbit Moderator

‎01-25-2023 09:30 - last edited on ‎01-25-2023 17:00 by Fitbit Moderator

Luxe screen blank and won’t turn on. Have tried resetting with button on cable several times. Logo appears very briefly but Luxe still does not turn on. What can I do to fix it?

 

Moderator Edit: Clarified subject

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‎01-25-2023 17:02 - edited ‎03-16-2024 11:18

‎01-25-2023 17:02 - edited ‎03-16-2024 11:18

Hi there, @FMcN. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Also, make sure that your Fitbit device is fully charged.

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎01-25-2023 18:01

In response to MarreFitbit

‎01-25-2023 18:01

I have tried all these but to no avail!!

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