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Luxe blank screen

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‎02-12-2023 05:29 - last edited on ‎02-12-2023 11:20 by Fitbit Moderator

‎02-12-2023 05:29 - last edited on ‎02-12-2023 11:20 by Fitbit Moderator

My luxe is showing a blank screen, I am not able to see anything, and I have noticed this last week too but then the screen came back up but today is not turning on, this happens when I sleep with it. How can I reboot it and have this issue resolve?

Thank you

 

Moderator Edit: Clarified subject

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‎02-12-2023 11:20 - edited ‎07-12-2023 06:35

‎02-12-2023 11:20 - edited ‎07-12-2023 06:35

Hi there, @kayassou. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out.

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-12-2023 11:20 - edited ‎07-12-2023 06:35

‎02-12-2023 11:20 - edited ‎07-12-2023 06:35

Hi there, @kayassou. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out.

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-14-2023 13:05

‎02-14-2023 13:05

I had the same problem after 4wks I googled it follow .Connect to your charger 

There is a button on the front of the Charger lead,   press for one second and release do this 3times. Left on charge for 2/3hrs worked perfectly if not better than before. 

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‎02-15-2023 03:43 - edited ‎07-12-2023 06:34

In response to Siilyme

‎02-15-2023 03:43 - edited ‎07-12-2023 06:34

Hi there, @Siilyme. Thanks for stopping by in the Community Forums and sharing the steps that worked for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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