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Luxe blank screen

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‎05-12-2023 22:14 - last edited on ‎05-13-2023 07:41 by Fitbit Moderator

‎05-12-2023 22:14 - last edited on ‎05-13-2023 07:41 by Fitbit Moderator

How to troubleshoot when the Fitbit luxe screen goes all black but still vibrates and logs steps? 

 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎05-13-2023 07:43 - edited ‎05-26-2023 04:37

In response to Gr4ndp4

‎05-13-2023 07:43 - edited ‎05-26-2023 04:37

Hi there, @Mia2011. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If the restart suggested by @Gr4ndp4 doesn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎05-13-2023 02:13

‎05-13-2023 02:13

Hi, @Mia2011 welcome to the community, I suggest you restart your "Luxe" 

Restart Luxe
  1. Connect Luxe to the charging cable. For instructions, see Charge your Tracker.
  2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

This video demonstrates the procedure. 

I hope this helps but if you are still stuck please post here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎05-13-2023 07:43 - edited ‎05-26-2023 04:37

In response to Gr4ndp4

‎05-13-2023 07:43 - edited ‎05-26-2023 04:37

Hi there, @Mia2011. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If the restart suggested by @Gr4ndp4 doesn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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