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Luxe screen is acting odd

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‎05-12-2023 11:56 - last edited on ‎05-13-2023 07:45 by Fitbit Moderator

‎05-12-2023 11:56 - last edited on ‎05-13-2023 07:45 by Fitbit Moderator

My Luxe has started turning itself off at random.  When I try changing any settings from it by swiping up and selecting a setting to change it crashes and is dead til I connect it to the charger. What’s wrong with it????  Help please…

 

Denise

 

 

Moderator Edit: Clarified subject

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‎05-13-2023 07:47 - edited ‎05-26-2023 04:37

‎05-13-2023 07:47 - edited ‎05-26-2023 04:37

Hi there, @DIDurgee. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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