Luxe blank screen

[rachel7102]

For the past few days, my luxe screen has not been responding. However, it is fully charged and still reporting data to the fitbit app. 

I have tried the following restart methods, multiple times each, and nothing has worked:

1. Connect your device to the charging cable. 
2. Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.
3. You can also restart your device in another way. Disconnect the device from the charging cable, wait one second, then reconnect. Repeat this process 3 times within an 8-second interval. After that, wait 10 seconds for the device to restart.

Then I tried to change the clock face and that didnt work either.

Not sure what to do next, any help?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @rachel7102. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Luxe is still blank. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Luxe and report that the screen is blank, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.