Luxe broken band

[cyndyloublue]

I recently bought a Luxe and a leather strap to go with it. The spring that hold the strap to the tracker broke the first time I used it. This is a tiny little spring on the watchband that I am talking about here, not the device itself. I can find no way to contact this company properly at all. I did the "chat". I think it's a bot as it really was not the least bit helpful. I sent a photo of the problem, and all that the chat came back with was try another browser. The phone number doesn't work. I don't do Twitter. Is this company REALLY so hard to deal with???

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @cyndyloublue. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Our support channels are not always available, so if you don't see an option to chat with us or give us call, please check the page again throughout the day. You can find our support channels here https://myhelp.fitbit.com/s/support?language=en_US