Luxe broken

[RobMerrick]

Present for my wife. Stopped working in 3 days. Customer service non existent. I just want a refund as the problem (as I have now found out) is well known for last 2 years but Fitbit keep selling the luxe!! Don’t buy one! If customer service read this I’m waiting for 3 weeks to get a response for refund. 

[MakMak]

Hi, @RobMerrick! I'm wearing a Luxe right now that I've had for quite a while with no issue. If you want a quick response, I would suggest calling or asking for a callback. It should be almost immediate.

[RobMerrick]

Numerous unanswered emails but thanks for your reply.T

*Sent from my Iphone.*

[MakMak]

That’s why I suggested calling.

[RobMerrick]

Tried calling. No luck. They try to get you to email……

[Gr4ndp4]

Hi, @RobMerrick, welcome, as @MakMak advised this is the established process to contact "Customer Support". Work through steps one & two then use the Chat facility or phone for prompt attention. Depending on where you are, when & from whom you bought the Luxe you may have the benefit of Fitbit's return and warranty policy. If you bought it from Amazon or another major online seller you may find their returns policy fits your needs.

I hope this helps.

Cheers

[RobMerrick]

Just off the phone with them and they have agreed that the Luxe is in
warranty (in an email they said it wasn’t!!) as it was only 16days old!
They are going to email a returns procedure to me. My advice to anyone with
a problem is to ring them as the email route is rubbish.

*Sent from my Iphone.*