Luxe cannot be find by my phone

[Karenimbrechts]

Since a few days my clock is 1h05min behind. Ik can not change it. I have synchronized, restarted,...all the things I found online. He does not find my watch, I do not see the battery level eighter.

Moderator edit: clarified subject.

[Karenimbrechts]

Kan dit een probleem zijn door de software update die gisteren gebeurd is. Zit daar mss een fout in?

[Julia_G · Accepted solution]

Hi, @Karenimbrechts , your problem is that your Fitbit is not syncing.  That is why the clock is behind on the device and the battery level does not update on the app.

In order to sync your device you should follow through the steps indicated in this help article .

I find the quickest way of forcing a sync is simply to log out of the Fitbit app and log in again - but do make sure you have saved your Fitbit(Gmail) log in email and password.

[Karenimbrechts]

Hi,

Thanks for the information.

I already did all these steps, but it still doesn't work. 

He  phone has syncronised, but the Luxe can not syncronise.  He says " no ingormation"

[ManuFitbit]

A warm welcome to the community forums @Karenimbrechts. 

Thank you for sharing the details about this difficulty while trying to sync your device. 

Please try to set up your Luxe as a new device: How do I set up my Fitbit device?

Thanks for your help @Julia_G.