help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe display not responsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2025 19:00 - last edited on ‎03-13-2025 20:40 by Fitbit Moderator

‎03-13-2025 19:00 - last edited on ‎03-13-2025 20:40 by Fitbit Moderator

Hi, my Luxe won’t turn on, and is fully charged.  It vibrates and shows the fitbit icon, which then quickly disappears, and the screen is blank again. I have tried re-setting by pressing the button on the charging cable but nothing has worked.  The app shows that it is fully charged

 

Moderator edit: clarified subject.

Best Answer
0 Votes
1 REPLY 1

‎03-13-2025 20:39

‎03-13-2025 20:39

Hi @Vicki_7, a warm welcome to the forums. 

Thank you for bringing to my attention this difficulty that you are experiencing with your Luxe. Thanks for trying to fix it on your own. 

Please, make sure that the device is syncing. After it syncs, change the clock face.

If you are still having the issue, try to sync in the Fitbit app by tapping the upper left corner icon > Luxe > Sync Now.
If Sync Now doesn’t work, ask tap the upper left corner icon > Luxe > Tile to see if the firmware banner appears.

Besides that, perform again a restart as indicated here: How do I restart my Fitbit device?

Best Answer
0 Votes