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Luxe won't sync anymore

‎03-11-2025 08:01 - last edited 17 hours ago by Fitbit Moderator

‎03-11-2025 08:01 - last edited 17 hours ago by Fitbit Moderator

My luxe won't sync. I've restarted and nothing has changed. It died, I charged it, click is wrong, I can't change it, deleted and reinstalled app, tried reconnecting and nothing is changing

Moderator Edit: Clarified subject

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17 hours ago

17 hours ago

Hi there, @TyM.. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not syncing. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


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