Luxe screen is unresponsive

[GillianGFC]

My screen is frozen stuck on Goal. My original charger was damaged and I replaced it with a generic charging cable. I’ve let it drain battery, I tried syncing… nothing works. Any advice 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @GillianGFC. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Luxe is still unresponsive. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[GillianGFC]

Sync did not work. I let the battery die again and when charged it came back to life. Thank you.

[MarreFitbit]

@GillianGFC I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!