Luxe display showing lines

[SRAV0403]

my Luxe suddently stopped working yesterday and it now just shows lines - Blue , Red/Pink and Yellow.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @SRAV0403.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe.

Please perform a restart by following these instructions. In addition, you can try to change the clock face of your Luxe.

Whether you continue experiencing difficulties after following the instructions shared above, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Llsims]

Happening to me also. Who can assist with a fix? My Luxe is two months old. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Llsims.

Thank you for the information provided.

In this case, I would recommend getting in touch with Customer Support. Please click here to get connected.

Have a nice day.

[SRAV0403]

I did call up Fitbit support and they suggested to change clock face
through the app. If that doesnt work, they may replace my fitbit. Changing
the clock face didn't work for me and hence i am awaiting further
instructions on how to get the luxe replaced.

[EdsonFitbit]

Thanks for the update, @SRAV0403.

I'm pretty sure that Customer Support will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Feel free to contact us at any time.

[Llsims]

Hi Fitbit support,
I am still awaiting a reply on my Luxe issue where all I see are lines on my screen.

Sent from Mail for Windows

Thank you for looking into this matter.

Moderator edit: personal info removed

[EdsonFitbit]

Thanks for your response, @Llsims.

Customer Support should get in touch with you as soon as possible. Please keep an eye on your inbox over the next days.

Have a nice day.

[Gabbi1315]

The same thing is happening to mine, just showing lines on the screen I’ve tried resetting it, but I can’t change the clock face because I can’t read the screen in order to put the four digit code in to get it connected. 

[Llsims]

I ended up calling support and returning my Luxe. I’m hoping I receive a new one. Good luck to you.

Get Outlook for iOS

[Zoit]

my Fitbit luxe isn’t working either. So disappointed in this tracker. The display waivers and then turns into multi colored stripes. I want to send it back, it’s not worth anything to me if I can get it to work. It’s only 3 months old. It seems like a lot of people are having the same issue. So what is the fix?? 

[Llsims]

I finally sent mine back and hope to get a replacement. Went back to using my old Alta HR. At least it works. Seems like lots of people are having this problem with Luxe?

Get Outlook for iOS

[Zoit]

I’m totally disgusted with this Luxe. Nothing that has been recommended to fix the issue has worked. This tracker is only 4 months old and already it is malfunctioning.  I don’t even want to bother with it any longer. 

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Gabbi1315 @Llsims @Zoit.

@Gabbi1315 I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

@Zoit The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

@Llsims If you haven't received a reply from Customer Support, please contact them via chat or by phone.

Have a nice day.