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Luxe doesn't show sleep data

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‎06-16-2022 09:55 - last edited on ‎06-16-2022 14:46 by Fitbit Moderator

‎06-16-2022 09:55 - last edited on ‎06-16-2022 14:46 by Fitbit Moderator

I have restarted both phone and Luxe twice as today no sleep data and 2 days sleep from last week disappeared this morning. I know this as I record it daily. App is up to date. No solutions from a phone call a month ago and nothing online has helped.  Also only o2 recorded. Wire to bed same as always and was 71% battery. 

 

 

Moderator edit: updated subject for clarity. 

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2 REPLIES 2

‎06-16-2022 10:54

‎06-16-2022 10:54

Also sleep data changed all of last week after restarting phone and Fitbit. 

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‎06-28-2022 07:50

‎06-28-2022 07:50

I finally called for assistance again and was asked to restart the fitbit device itself from the watch face. This worked!! And everything has been working as it should for over a week now. I appreciate the knowledge of the agent I spoke with and recognize that it varies considerably.

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