Luxe doesn't start

[DDeftDude]

I recently bought Fitbit luxe from Amazon and less than 3 months in, the device isn't starting up and is completely non-responsive. No matter how long I keep it to charge, it doesn't start at all. Tried connecting the charging cable and pressing the button 3 times but still nothing happens. Any leads? As I believe it's well within the warranty period, what can I do as next step?

[Odyssey13]

Hi @DDeftDude  with Amazon purchases, it's important that your Fitbit was sold by Amazon, since not every seller on Amazon is able to give you the Fitbit warranty. Try support first and see if they can help you. Should your item not be covered by Fitbit's warranty, get with Amazon about it.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options