help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe doesn't turn on any more

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2025 05:41 - last edited on ‎08-19-2025 17:14 by Fitbit Moderator

‎08-18-2025 05:41 - last edited on ‎08-19-2025 17:14 by Fitbit Moderator

Hello, I got my Fitbit Luxe for Christmas 2023, it unfortunately stopped working last week. It doesn't turn on any more and won't charge. I've tried all the usual stuff from the forums, but wanted to claim under the warranty. The website seems to send me in circles, so I'm not actually sure how to make a claim. Please help, thank you. 

 

Moderator edit: clarified subject.

Best Answer
0 Votes
2 REPLIES 2

‎08-18-2025 06:49

‎08-18-2025 06:49

Hi @sharongardner you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎08-19-2025 17:13

In response to Odyssey13

‎08-19-2025 17:13

Welcome to the community forums @sharongardner.

Thank you for sharing with us the inconvenience that you are experiencing with your Luxe. Thank you for trying to fix it on your own. 

As indicated by @Odyssey13, you can contact directly to Support through the link shared above. 

Here you can select the 3 options mentioned: Contact options.

Best Answer