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Luxe is acting odd

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‎04-24-2023 06:37 - last edited on ‎04-24-2023 09:51 by Fitbit Moderator

‎04-24-2023 06:37 - last edited on ‎04-24-2023 09:51 by Fitbit Moderator

The watch doesn't hold a charge, it keeps turning off, it charges all night and the screen won't turn back on. Last week it wouldn't sync to display the correct time. I just got it in February, how do I get it replaced?

 

 

Moderator Edit: Clarified subject

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‎04-24-2023 09:54 - edited ‎11-27-2023 06:19

‎04-24-2023 09:54 - edited ‎11-27-2023 06:19

Hi there, @Rwolf27. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approach, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the battery keeps draining after the steps above, please see Can I extend my Fitbit device's battery life? 

The time should be corrected once you manage to sync your device as your Luxe grabs the time of the device you're syncing with.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-24-2023 09:54 - edited ‎11-27-2023 06:19

‎04-24-2023 09:54 - edited ‎11-27-2023 06:19

Hi there, @Rwolf27. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approach, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the battery keeps draining after the steps above, please see Can I extend my Fitbit device's battery life? 

The time should be corrected once you manage to sync your device as your Luxe grabs the time of the device you're syncing with.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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