Luxe keeps freezing

[Luna2021]

I got my Luxe in Dec 2021.  For the last few days the battery has been running out quickly so I have been charging it every morning.  However, it now freezes part way through the day.  It only works again when I plug it in (still shows a high percentage of battery charge) or restart it so I’m missing out on steps when it is frozen and the inconvenience of having to plug it in to get it going again.

Any thoughts?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Luna2021. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[blondechick80]

same for me! It's exceedingly frustrating. Usually it freezes/crashes mid walk or run

[Luna2021]

A restart doesn’t work but I tried to change the clock face and my Fitbit froze!  Had to plug it in to get it going again!  So frustrating!

[blondechick80]

Fwiw, regarding mine, today I contacted support via text chat, and after being escalated through their support flowchart procedure, i got an email that said "sorry your device is oit of warranty here is a 35% off coupon". So instead of the company fixing the firmware update that's causing all this they're like "just spend more money on our products", which is one way to address the issue, but I'm so frustrated I'm not buying another fitbit.💁🏼‍:female_sign:

[Salamanders212]

I am having the same problem ever since I updated it a few weeks back!

[Luna2021]

Thanks for your reply. I can’t see this problem being resolved and after only 16 months, I don’t think I should have to buy another one. Like you, I am not tempted to buy another Fitbit!