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Luxe is crashing when using the exercise app

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‎10-18-2023 18:48 - last edited on ‎10-31-2023 10:44 by Fitbit Moderator

‎10-18-2023 18:48 - last edited on ‎10-31-2023 10:44 by Fitbit Moderator

The fitbit when using the exercise mode, bike,  walk, etc freezes up the watch doesn't work. Screen stays black and the watch doesn't work 

Have to charge it to get it to work again , sad and disappointed.


Moderator Edit: Clarified subject

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‎10-31-2023 10:46

‎10-31-2023 10:46

Hi there, @MichaelRothstei. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is crashing. I understand why you're feeling disappointed, I'll be glad to help you!

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎10-31-2023 10:46

‎10-31-2023 10:46

Hi there, @MichaelRothstei. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is crashing. I understand why you're feeling disappointed, I'll be glad to help you!

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer