Luxe is crashing when using the exercise app

[Hadas]

My Luxe worked fine until recently. Twice, while I was in exercise mode, my luxe stopped working and crushed. Only after I connected it to the charger it came alive.
My battery was not empty, it was around 50%.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Hadas. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe is crashing while exercising. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Hadas]

Hi @MarreFitbit,

I've already tried the Sync Now option, after the first time it crushed.
I've also done the reset option, since without it the Luxe would have stayed off.

You can close this issue since I've already purchased a new watch (not Fitbit).

Thanks for trying to help