Luxe is crashing

[NBV87]

Fiona1959 actually gave me a clue when she said, "I deleted the Luxe, and the Fitbit app, reinstalled all, and it's now working."

Well, it's too soon for me to say whether or not the constant crashing is fixed, but I will say this. I just downloaded "The Fitbit App" from the Appstore and it's completely different from "The Fitbit App" that I've been using for years. So, I guess my message to Fitbit (Google) would be, "Instead of constantly harrassing me to try Premium, why don't you notify me when the app needs to be updated? That would actually be helpful and much appreciated."

Let's see if my Luxe will now run for few days without crashing. ~~Thanks Fiona1959

[Julia_G]

Hi, @NBV87 , if you prefer, you can set your phone/ tablet to update your apps automatically whenever there is an update so your apps are always up to date.  How you do this depends on whether you use Android or iOS.

For Android you can find full instructions here .

If you use iOS the information you need is here .

I hope this helps.

[NBV87]

OK, so it's been five hours since I installed the new iPhone Fitbit app and my Luxe just crashed again. It seems to have happened just after an alarm went off, so I have removed all alarms from my Luxe. Stay tuned.

[NBV87]

Sounds like good info. I wil check it out. Thanks.

[NBV87]

Hello again,

So, this morning, I started a tracker and my Luxe crashed. Rebooted and battery seems fine. I may have to call support.