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Luxe is lost due to a problem with the gorjana band

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‎10-07-2023 00:54 - last edited on ‎10-08-2023 04:59 by Fitbit Moderator

‎10-07-2023 00:54 - last edited on ‎10-08-2023 04:59 by Fitbit Moderator

I have read through chats back to 2021 advising that there is a problem with the luxe SE gorjana band. I bought one this year (sadly didn't check for faults first). The strap was not flush with the watch but clicked into place. Now it has come loose and is lost. I'm gutted. The most fitbit will do is offer a discount on a new one! What a rip off! Surely they should be trying to fix known problems rather than just keep on selling products not fit for purpose?

Moderator Edit: Clarified subject

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‎10-08-2023 05:00 - edited ‎10-08-2023 05:02

‎10-08-2023 05:00 - edited ‎10-08-2023 05:02

Hi there, @charliecorsa. Welcome to the Fitbit Community Forums. I'm really sorry to hear about your lost Fitbit Luxe. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though, I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt.

Maria | Community Moderator, Fitbit


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