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Luxe is unresponsive

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‎10-09-2023 02:10 - last edited on ‎10-09-2023 03:55 by Fitbit Moderator

‎10-09-2023 02:10 - last edited on ‎10-09-2023 03:55 by Fitbit Moderator

I put my device on the charger last night. Nothing is showing on the screen and it will not sync in the app.

Moderator Edit: Clarified subject

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‎10-09-2023 03:55

‎10-09-2023 03:55

Hi there, @CrystalByar. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-09-2023 03:55

‎10-09-2023 03:55

Hi there, @CrystalByar. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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