Luxe is not charging properly

[HHCD]

The charger pulls out the battery help. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @HHCD. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe is not charging properly. I will do my best to help you with this!

To better assist you, may I know if you're using the original Fitbit charger? Would you mind giving me more details of the issue? What do you mean by the charger pulling out the battery? In the meantime, please check this help article Why isn't my Fitbit device's battery charging?

[HHCD]

When I take the charger—original—off, the entire apparatus comes off with it. Try to click it back in. Now it doesn’t record sleep until midnight.
Sent from Heidi’s iPhone

[MarreFitbit]

@HHCD Thanks for getting back to me and for the details provided. 

As per the symptoms you described, please confirm that you've tried all troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

Regarding your sleep data, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?