Luxe is not syncing + unable to set up

[Littleowl2]

My data stopped syncing last Wednesday. It has worked fine for 10 months. I have tried EVERY single thing I the list of fixes and nothing has worked. Thinking of asking fitbit to send me a new device. Please do not send me all the advice again as I have tried absolutely everything 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Littleowl2  get with customer support. Follow this link - click - and tell them what the problem is. Go through the steps and you'll get to where you're given options for customer support to call you or for you to call them.

[Gollyollie]

The very same thing happened to me last Wednesday. I've tried everything. My tracker is a couple of years old and is still working just fine. But I can't get it to sync to the same phone it was linked to last Wednesday

[Metal_Meow]

Mine disconnected sometime during the night last night and I have tried everything under the sun to fix it to no avail. The Luxe itself still works great and I love it, but It absolutely will not sync and my bluetooth can't find it. In my attempt to remove and re-add the device to the app, as has been suggested, the app will not find it either so I can't even do that. 

[FatimaFitbit]

Hi there everyone! Thank you all for informing us that your Luxes are not syncing and are unable to be found by the Fitbit app.

A warm welcome to the Fitbit Community! @Littleowl2, @Gollyollie, @Metal_Meow It's great to have you here! 

@Odyssey13 Thanks for the help!

Have you already tried to update the Fitbit app?

I also recommend to follow the steps from these articles: Why won't my Fitbit device sync? and Why can't I set up my Fitbit device? 

[BCarson2]

I've tried all of the links including uninstalling and reinstalling the app. Now I cannot finish setup because the fitbit luxe has no bluetooth signal. I don't have any other bluetooth devices near and it is shut off on my laptop. Only my android is available to connect. This started happening 4 days ago with no change/sync since then. Who can I talk to?

[FatimaFitbit]

Hi there @BCarson2! Welcome to the Fitbit Community!

Please follow these steps, even though you have already done some, the order is very important:

• Restart your Luxe.
• On your phone, go to Settings>Bluetooth and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone's operating system version)
• Turn off Bluetooth and restart your phone. (Turn it off and on again).
• When the phone is back on, turn Bluetooth back on but DO NOT try to connect to the tracker from here.
• Go to the app. From here, try setting up the tracker as a new device.

[BCarson2]

Thank you for your attention to this issue. I have again followed all steps, in the order given and still am getting the error on Bluetooth Pairing and linking on the app. I then tried addng it as a new device, following the instructions as given in the app but it never finds the tracker.
I'm pretty frustrated.

[FatimaFitbit]

Hi there @BCarson2! Thank you so much for your answer and for your efforts.

Since you have tried the steps and your Luxe still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here. This form is for you only, so let me know when you have completed it.

[BCarson2]

I filled out the form and submitted it.

[JaySS1]

Hi My Luxe will not Sync with my Samsung mobile phone.  It started last Sunday so have left it to go flat over the week. I uninstalled the FitBit app from Google and recharged the watch but still no change. Does anyone have anything I can try to get it working?

Many thanks 

[AngelaNicG]

I'm having the same problem and have tried every fix I've found on this forum with no success. Hopefully someone on here can help us out!

[Laurdijah]

I am having the same issue anybody got a fix

[Jeanniec623]

I'm having the same problem. Contacted Google/Fitbit customer service and they had me do all the same things from the help site with no results.  They said I should wait 1,2,3, maybe 4 days and gave me a case number if I need to call back.  Wait for what????  This seems to be a problem for a large customer base so why no answers????  Every recent review of the Fitbit app seems to share this same problem!!!  Time to start looking for another fitness watch....

[Howdyall]

I'm also having this problem with my Luxe! What the heck, Fitbit?! Do better!

[LenBr]

I am having the exact same issue. The last time my Luxe successfully synced was 10/23/24. I have followed all of the steps as well, including the ones in this thread. What should I do for assistance?

[Littleowl2]

Hi, if you look at the answers to BCarson2 and Odyssey13, there's a link which leads to a form to fill out. If you send that in you get into a support discussion with fitbit and get a case number. Having said that, I have had 3 emails back from them over the course of 4 days and it's not fixed yet and I've not had new advice to work with. Hoping it will get resolved 

[Gollyollie]

Hi. I too followed the instructions, several times over, talked to a rep and have a case number. Strangely enough, my phone started to sync in about 7 or 8 hour intervals. I wasn't happy with that but figured that was as good as it was going to get. Unfortunately, it has stopped and the info which was synced this morning is gone. I give up. The whole thing is ridiculous.

[StrollerOx]

I am in a similar situation.  Everything fine until 19 October and then it stopped synching.   I have been through all the options  - blue tooth on and off, phone on and pff, restarted luxe, remove fitbit app and reinstall,   installed app on a different phone,   but  no solution.  I have the luxe on the charger, right next to the phone and the app is still searching for the luxe.   Tried for a  few days and now hoping I get a solution.   Luxe was only purchased in May 24.   I have a Samsung phone.  

[StrollerOx]

I have also been through all the steps that Fatima fitbit recommended to BCarson in this thread, but the app is still searching  for my luxe unsuccessfully.