Luxe is not syncing

[Slomo5]

Luxe does not sync automatically. This is my 3rd Fitbit but first Luxe model. I spend way too much time syncing. I’ve deleted app, restarted, etc. but no luck.  Purchased in April but can’t exchange. Not happy with this product.

[EdsonFitbit]

Welcome to the Fitbit Community, @Slomo5.

I’m sorry to hear about the syncing issues you experienced with your Fitbit Luxe. Thank you for the time you spent trying to get them resolved.

To resolve syncing issues, we recommend following these troubleshooting steps.

In addition, you can set up your Tracker as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[Alwendt]

I’m trying this and it’s not working. It keeps telling me to abort adding the luxe. 

[HES268]

Same here in fact mine has completely stopped working despite it still having enough battery power left

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Alwendt @HES268.

To resolve set up issues, we recommend following these instructions.

If your Tracker doesn't turn on, please try these steps.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Sjhitch]

Same here… I’ve done all the troubleshooting and support chat multiple times…. It takes forever to sync each day and most days I give up.is it the device or the app? So frustrating. 

[Hnimm]

I’m having the same issue! 
says it can’t synced. I’ve tried the reset, but it doesn’t help. 
on my phone it says it’s charged, but the device keeps saying to put it on the charger. 
it worked perfectly for 2 months now it’s frustrating to even use it! 

[Hnimm]

Tried all of suggested steps and it doesn’t work! My last Fitbit Charge lasted for 3 years with no issues 

[Sjhitch]

Same!  My old model lasted years with no issues.  I love the look and function of the luxe but the syncing is a major problem and I may have to switch to Garmin or apple because customer service has been no help at all. 

[Slomo5]

I’ve done everything as well. It’s so frustrating. I purchased in April and
had issues immediately. Unfortunately I waited beyond the 45 days to report
it, and now it’s tough luck. This is my last Fitbit. My other 2 were so
reliable but this Luxe model is awful.