Luxe is not tacking my steps accurately

[dabromley]

My luxe is not tracking my steps properly. I thought a reset my help???

Moderator Edit: Clarified subject

[JohnnyRow]

I try to avoid factory reset which seem to cause more problems than it fixes.

You can try a restart  which never hurts, but I doubt will fix your issue.  I suggest posting here about the circumstances; does it seem to over or under count steps?  Does it happen during some particular activity? How much off - a few steps, hundreds, thousands?

Maybe someone here will have an explanation or suggestion.

[MarreFitbit]

Hi there, @dabromley. Welcome to the Community Forums. 

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information, see: How accurate are Fitbit devices?

If you continue having issues, please respond to @JohnnyRow's questions so we can go from there.

Hope that helps. 

[dabromley]

I tried the restart. I’ll see if that works for me. Thanks.

Sent from my iPad

[MarreFitbit]

@dabromley Sure things! Keep us posted if you need further assistance. 

Have a great day!