Luxe is not tracking my steps

[MaryP078]

My Luxe is not counting my steps accurately.  I started counting and checking because I felt like it wasn't accurate.  I lose about 15 or 20 steps for every 100 steps taken.  So, I count out 100 steps, but fitbit shows 80 to 85 steps.  Yesterday I walked 2 miles on my treadmill, and fitbit shows 2798 steps.  2 miles should be a minimum of 4000 steps.  Any tips on how to get ALL my steps counted?  Thanks!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @MaryP078. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. 

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information, see: How accurate are Fitbit devices?

On a side note, please make sure that your Fitbit Luxe is up-to-date. For more information, see How do I update my Fitbit device?