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Luxe is tracking too many steps

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I’ve been sitting in the car all day driving and I’ve apparently already done 3k steps. 
I didn’t even wear it Christmas Day and it recorded 2k steps. 
Very confused, any tips? 

 

 

Moderator Edit: Clarified subject

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Hi there, @Poppykeane10. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe. 

Please not wrist trackers count steps depending on the movement of your arms. Fitbit has worked hard to make sure that our devices do not pick up false steps or activity recordings while driving. Unless you're driving in a car with a very stiff transmission or on bumpy roads, your device should not give you false readings. Also, if you place it in a surface with something vibrating or if you make hard hand movements. You can learn more about how your Fitbit tracks steps by checking the article: How accurate are Fitbit devices?

However, there are ways you can prevent this from happening while you drive:

1. You can plug your tracker into the charging cable while you are driving -- the Fitbit will not count steps while it is charging.  

2. You can log the driving manually by following the steps in this article

With the information provided above, please bear in mind that it's not possible to delete steps and floors, but you can achieve the same result by negating them. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

Hi there, @Poppykeane10. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe. 

Please not wrist trackers count steps depending on the movement of your arms. Fitbit has worked hard to make sure that our devices do not pick up false steps or activity recordings while driving. Unless you're driving in a car with a very stiff transmission or on bumpy roads, your device should not give you false readings. Also, if you place it in a surface with something vibrating or if you make hard hand movements. You can learn more about how your Fitbit tracks steps by checking the article: How accurate are Fitbit devices?

However, there are ways you can prevent this from happening while you drive:

1. You can plug your tracker into the charging cable while you are driving -- the Fitbit will not count steps while it is charging.  

2. You can log the driving manually by following the steps in this article

With the information provided above, please bear in mind that it's not possible to delete steps and floors, but you can achieve the same result by negating them. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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