01-09-2022
11:14
- last edited on
01-10-2022
06:49
by
MarreFitbit
01-09-2022
11:14
- last edited on
01-10-2022
06:49
by
MarreFitbit
time zone is correct, bit time on the screen is incotrrect
any idea what to do?
Moderator Edit: Clarified subject
01-10-2022 06:50
01-10-2022 06:50
Hi there, @BGS_1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe.
Note that the time on your Fitbit Luxe may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?
Hope that helps.
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01-11-2022 10:56
01-11-2022 10:56
Dear
thanks yr info
but it does not work
unfortunstely there is on synch with my phone possible now
I am realy frustrated
brgds silvia
01-11-2022 14:00
01-11-2022 14:00
@BGS_1 I understand how frustrating this can be.
Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.
If the above doesn't fix the issue, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
We hope your issue is solved soon.
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01-13-2022 10:59
01-13-2022 10:59
Dear
thanks, but unfortunately nothing works
I will return the watch and close the experience with Fitbit Luxe
have a nice evening
all the best
Silvia
06-29-2023 09:10
06-29-2023 09:10
This process did not work for me, I've also tried restarting my Luxe and changing the watch face.
06-29-2023 16:56
06-29-2023 16:56
@thumpermama If the above steps didn't work, I would try a factory reset to see if that fixes the issue.