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Luxe is showing the wrong time

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‎04-19-2022 07:39 - last edited on ‎04-19-2022 14:58 by Fitbit Moderator

‎04-19-2022 07:39 - last edited on ‎04-19-2022 14:58 by Fitbit Moderator

Woke up and put Fitbit on. Time was off by 5 hours. It was charged. How do I reset the clock?

 

Moderator Edit: Clarified subject

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‎04-19-2022 14:59 - edited ‎12-31-2023 08:04

‎04-19-2022 14:59 - edited ‎12-31-2023 08:04

Hi there, @ValaRo69. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

keep in mind that your Luxe may show the wrong date and time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or to check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If you're running into syncing issues, please see Why won't my Fitbit device sync?

Also, note that the time on your Fitbit Luxe may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-19-2022 14:59 - edited ‎12-31-2023 08:04

‎04-19-2022 14:59 - edited ‎12-31-2023 08:04

Hi there, @ValaRo69. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

keep in mind that your Luxe may show the wrong date and time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or to check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If you're running into syncing issues, please see Why won't my Fitbit device sync?

Also, note that the time on your Fitbit Luxe may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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