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Luxe is showing the wrong time

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‎06-28-2022 13:18 - last edited on ‎06-30-2022 04:56 by Fitbit Moderator

‎06-28-2022 13:18 - last edited on ‎06-30-2022 04:56 by Fitbit Moderator

Somehow my hour number got off by one hour and I can’t figure how to advance by one hour.  Minutes are correct.  Help!

 

Moderator Edit: Clarified subject

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‎06-30-2022 04:59 - edited ‎11-16-2023 04:29

In response to LZeeW

‎06-30-2022 04:59 - edited ‎11-16-2023 04:29

Hi there, @WindyM. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. @LZeeW Thanks for your help!

keep in mind that your Luxe may show the wrong date and time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or to check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If you're running into syncing issues, please see Why won't my Fitbit device sync?

Also, note that the time on your Fitbit Luxe may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎06-29-2022 12:07

‎06-29-2022 12:07

Hello @WindyM and welcome to the Community.  Please try the following.  Tap on your profile image in the upper left > scroll down to App Settings > Time Zone.  Toggle the Set Automatically to Off, then toggle it back on.  Does the correct time zone show below it?  Sync your Luxe.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎06-30-2022 04:59 - edited ‎11-16-2023 04:29

In response to LZeeW

‎06-30-2022 04:59 - edited ‎11-16-2023 04:29

Hi there, @WindyM. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. @LZeeW Thanks for your help!

keep in mind that your Luxe may show the wrong date and time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or to check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If you're running into syncing issues, please see Why won't my Fitbit device sync?

Also, note that the time on your Fitbit Luxe may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-30-2022 07:57

In response to LZeeW

‎06-30-2022 07:57

Thank you for the help which I am saving for daylight savings time! Called Fitbit service and they very nicely walked me through it!

Sent from my iPhone
Best Answer

‎06-30-2022 08:39 - edited ‎07-12-2023 10:48

In response to WindyM

‎06-30-2022 08:39 - edited ‎07-12-2023 10:48

@WindyM Awesome! I'm glad to hear that our Support Team was able to help. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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