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Luxe is stuck on Fitbit Logo

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‎11-26-2021 09:10 - last edited on ‎11-29-2021 05:27 by Fitbit Moderator

‎11-26-2021 09:10 - last edited on ‎11-29-2021 05:27 by Fitbit Moderator

My Fitbit Luxe is stuck on the screen logo, only time it will turn off is when battery goes dead. I have tried a restart from the charge cord and will not restart. Will not sync to phone or change screens. Any suggestions?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-28-2021 07:30

‎11-28-2021 07:30

HI @CCBOLL06,

 

If your device is still under warranty from where you purchased it, I would take it back and see if I could exchange it.  Clearly something is wrong with the screen, but all the troubleshooting in the world from your end will not help you.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎11-29-2021 05:31 - edited ‎02-13-2024 07:57

In response to DramaQueenDiva

‎11-29-2021 05:31 - edited ‎02-13-2024 07:57

Hi there, @CCBOLL06. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I've seen that you contacted our Support Team after posting here as @DramaQueenDiva suggested and our team has already assisted you. If you have any further questions or concerns regarding the outcome of your case, please feel free to contact them back. 

Maria | Community Moderator, Fitbit


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‎11-30-2021 07:49

‎11-30-2021 07:49

Thanks! I was hoping there was a trick to fix, but no luck. Sent it back in. Thanks for the response!

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