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Luxe is stuck on an update screen

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‎11-07-2023 09:36 - last edited on ‎11-07-2023 16:06 by Fitbit Moderator

‎11-07-2023 09:36 - last edited on ‎11-07-2023 16:06 by Fitbit Moderator

I was trying to connect my luxe to a new phone and I got as far as the software update when it froze.

I have tried multiple times to reset by pressing the button on the charger 3 times but the screen is still stuck with the update bar half full. Please help. 


1699378617169499279133183930086.jpg

This is what the screen is stuck on.

Moderator Edit: Clarified subject

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‎11-08-2023 16:06

‎11-08-2023 16:06

Hi there, @nubz12. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is stuck on an update screen. Thanks for taking the time to troubleshoot the issue with your Luxe before posting here and for the image attached. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

We hope to get you back on track soon. 

Maria | Community Moderator, Fitbit


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