help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe is switching itself off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2022 23:34 - last edited on ‎08-01-2022 09:39 by Fitbit Moderator

‎07-31-2022 23:34 - last edited on ‎08-01-2022 09:39 by Fitbit Moderator

Since the latest update yesterday my Fitbit just keeps switching off and although it had a full battery when I go to bed has gone to empty overnight 

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎08-01-2022 09:41 - edited ‎02-19-2024 06:35

‎08-01-2022 09:41 - edited ‎02-19-2024 06:35

Hi there, @GlynisH. Welcome on board. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-04-2022 04:33 - last edited on ‎08-04-2022 04:43 by Fitbit Moderator

In response to MarreFitbit

‎08-04-2022 04:33 - last edited on ‎08-04-2022 04:43 by Fitbit Moderator

Hi

Your support team were very helpful and offered a replacement. However since then I haven’t had any problems! So at present I am holding fire on sending it back. 

Glynis

 

Moderator Edit: Formatting

Best Answer
0 Votes

‎08-04-2022 04:46 - edited ‎06-28-2023 10:20

In response to GlynisH

‎08-04-2022 04:46 - edited ‎06-28-2023 10:20

@GlynisH Thanks for the update! I'm glad to hear that our Support Team was very helpful and that your Luxe has stopped turning itself off. My best recommendation would be to still get back in touch with our team and report this so they can determine whether your Luxe needs to be replaced even after it has stopped the odd behavior. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes