01-02-2023
19:17
- last edited on
01-07-2023
04:55
by
MarreFitbit
01-02-2023
19:17
- last edited on
01-07-2023
04:55
by
MarreFitbit
I've had my luxe for a month now. I wake to it saying I've taken 300 steps so far. This is the only device I have, nothing to interfere with it's data tracking. I wear it on my non dominant hand but have it set to dominant in hopes it won't be so sensitive to movement. Any thought on how to fix this?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
01-07-2023 05:02 - edited 12-12-2023 10:06
01-07-2023 05:02 - edited 12-12-2023 10:06
Hi there, @Leash143. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe and following @Odyssey13's recommendation.
Please note that manually logging a driving activity won't delete the steps but negate them.
As for the main issue, I was wondering if the issue has happened again after you posted? If so, I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.
Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.
For additional information, see What can I do if my step count seems inaccurate?
Hope this helps.
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01-02-2023 20:31
01-02-2023 20:31
Hi @Leash143 the day begins at midnight, so it's not unusual to have some steps on there when you first wake up. You can always remove unwanted steps by replacing them with an activity. click to learn more.
01-06-2023 18:08
01-06-2023 18:08
I added the activity of driving for my sleeping hours, it lessened my burned calorie count but did not reduce my step count.
01-07-2023 05:02 - edited 12-12-2023 10:06
01-07-2023 05:02 - edited 12-12-2023 10:06
Hi there, @Leash143. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe and following @Odyssey13's recommendation.
Please note that manually logging a driving activity won't delete the steps but negate them.
As for the main issue, I was wondering if the issue has happened again after you posted? If so, I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.
Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.
For additional information, see What can I do if my step count seems inaccurate?
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
01-11-2023 09:45
01-11-2023 09:45
I do not have any other apps connected to my fitbit/phone. The problem is still there, stating 250+ steps upon waking up.
01-13-2023 08:19 - edited 06-13-2023 10:21
01-13-2023 08:19 - edited 06-13-2023 10:21
Hi there, @Leash143. Thanks for stopping by in the Community Forums and the details provided in your post.
I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...