help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe is turning off randomly

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-10-2023 16:29 - last edited on ‎11-11-2023 16:20 by Fitbit Moderator

‎11-10-2023 16:29 - last edited on ‎11-11-2023 16:20 by Fitbit Moderator

My fitbit keeps turning its self off it has plenty of battery and I don't understand why? 

And I don't know to turn it back on until I get home and pop it on the charger for a second to re start it can anyone help me please 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-11-2023 16:22

‎11-11-2023 16:22

Hi there, @Lovetigger. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe keeps turning off despite the restarts you've already tried. I understand where your concern is coming from, I'll be glad to help you!

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎11-11-2023 16:22

‎11-11-2023 16:22

Hi there, @Lovetigger. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe keeps turning off despite the restarts you've already tried. I understand where your concern is coming from, I'll be glad to help you!

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes