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Luxe is unresponsive

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‎01-02-2022 07:09 - last edited on ‎01-03-2022 06:57 by Fitbit Moderator

‎01-02-2022 07:09 - last edited on ‎01-03-2022 06:57 by Fitbit Moderator

Hi!

I have used my fitbit luxe for about a week, wore it to bed last night, and woke up the screen is malfunctioning. It responds by flashing colors and did not track my sleep last night how it usually does. 

 

I have not been wearing my watch during the day to avoid water damage and have had it for such a little time I'm not sure what could have gone wrong. I tried restarting and changing the clock face and it has since been completely unresponsive. 

 

Please advise! I was super excited to incorporate this product into my daily routine. 

 

Thank you,

Ellen

 

Moderator Edit: Clarified subject

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‎01-03-2022 06:58 - edited ‎01-08-2024 06:57

‎01-03-2022 06:58 - edited ‎01-08-2024 06:57

Hi there, @estanz1002. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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