Luxe is unresponsive

[Hayes16684]

My luxe has just stopped working . It’s completely dead . I’ve tried to charge it and no response . I’ve not had it two years . So frustrating . 

Moderator Edit: Clarified subject

[LZeeW · Accepted solution]

Hello @Hayes16684 and welcome to the Community.  Have you tried cleaning your charging contacts?  Debris can accumulate.  Fitbit recommends cleaning the device contacts with a toothbrush and plain water.  Carefully clean the charging cable contacts with a Q-tip and rubbing alcohol.  Be very careful, so you don't push in a pin.  Look closely at the charging cable contacts.  If a pin gets pushed in, you will need to replace it.  Did you also try a different charging block?

[Hayes16684]

Thank you . I’ve throughly cleaned everything . So now on charge . Hopefully it works . I do clean the watch but I’ve done charger .
Thank you again
Sent from my iPhone

[Mwwalk]

I have the same problem. Have cleaned the heads. I don't have another charger to try. Other thoughts?

[Ev43]

I think they meant try using the charger in a different place (e.g. plugged into a wall or other known working USB area)

[Mwwalk]

I ordered a new charger and that has worked.
Thanks!