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Luxe isn't auto-detecting exercises

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‎09-12-2023 23:49 - last edited on ‎09-17-2023 13:26 by Fitbit Moderator

‎09-12-2023 23:49 - last edited on ‎09-17-2023 13:26 by Fitbit Moderator

Ik heb de laatste tijd het probleem dat mijn fitbit niet alles registreerd. 

Niet als ik loop of fiets. Wel als ik de training start maar niet automatisch. 


Moderator Edit: Clarified subject

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‎09-17-2023 13:28

In response to SunsetRunner

‎09-17-2023 13:28

@SunsetRunner Welcome to the community forums. @Gr4ndp4 Thanks for helping our new member.

@SunsetRunner To prevent confusion, we ask that users keep shared links to the language of the forum in which they are participating. We currently support French, Italian, Spanish, German, Japanese and English and hope to support more locales in the future!

I'd recommend getting in touch with our Support team via email so you can receive assistance in Dutch.

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3 REPLIES 3

‎09-13-2023 05:21

‎09-13-2023 05:21

Hi, @SunsetRunner, welcome to the community,  That's strange, you are the second person to report this issue today. Try restarting your Luxe, this Video @ 13:32 demonstrates. You should review the auto-recognize settings in your Fitbit app on your phone (If you have had an app update recently the settings may have been affected) From the "Today" screen touch your account icon in the top left corner>activity & wellness>Exercise>examine each auto-recognise setting by touching each exercise in turn - ensure the slider in the top right is in the on position and the "longer than" time is right for you, touch SAVE & repeat for each exercise. Return to the "Today" screen & sync.

I hope this helps but if you are still stuck please post here again.

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎09-13-2023 11:59

In response to Gr4ndp4

‎09-13-2023 11:59

Dank voor je reactie!!

We gaan het eens zien of het gaat helpen. 

Zag overigens ook dat ik nu op de fitbit zelf geen training meer kan starten.... 

Een update heb ik nog niet gehad 

Best Answer

‎09-17-2023 13:28

In response to SunsetRunner

‎09-17-2023 13:28

@SunsetRunner Welcome to the community forums. @Gr4ndp4 Thanks for helping our new member.

@SunsetRunner To prevent confusion, we ask that users keep shared links to the language of the forum in which they are participating. We currently support French, Italian, Spanish, German, Japanese and English and hope to support more locales in the future!

I'd recommend getting in touch with our Support team via email so you can receive assistance in Dutch.

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